Optical Customer Service Advisor - Birmingham

Optical Customer Service AdvisorBirmingham, West MidlandsReference: ZOp1914b
  • Limited Weekend Work
  • Lens Manufacturer
  • Hybrid Working
  • Salary £19.700 Plus 7% Bonus
  • Would suit an Optical Assistant or Lab Tech
  • 1 in 4 Sats

A full time Optical Customer Service Advisor  is required to work for a lens manufacturer based in Birmingham within their customer service department.  The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

  • To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. 
  • To ensure that departmental KPI's are met on a daily/monthly basis.
  • To provide technical information regarding frames and lenses to Opticians
  • When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
  • To build a rapport with key clients
  • To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
  • To fully interact with the supply chain across the relevant sites
  • To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'

Optical Customer Service Advisor – Requirements

  • Previous experience of working as an Optical Assistant or Glazing Technician
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills

Optical Customer Service Advisor – Package

  • Working 37.5 hours a week
  • Hybrid working - 40% in office, 60% at home
  • Monday to Friday 9am to 5pm with 1 in 4 Saturdays (Day off in the week in Lieu)
  • Salary is £19,700
  • Quarterley Bonus scheme On top- 7%
  • Annual Christmas Bonus
  • Share options scheme

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV to rebecca.wood@zestoptical.com or click 'Apply now'

You can now message us via our company WhatsApp - 07933115681
Feel free to get in contact about any roles/recruitment needs.

Contact: Rebecca Wood
Email: rebecca.wood@zestoptical.com
Telephone: 0114 238 1726