Customer Service Advisor/Optical Assistant - Caerphilly, Wales

Optical Assistant/Customer Service Advisor Caerphilly / Caerffili (Gwent)Reference: ZOP2484
  • Office Based
  • Monday to Friday
  • 9am to 5pm
  • 20-23K DOE
  • Lenses

A full time Optical Customer Service Advisor  is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department.  The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

  • To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. 
  • To ensure that departmental KPI's are met on a daily/monthly basis.
  • To provide technical information regarding frames and lenses to Opticians
  • When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
  • To build a rapport with key clients
  • To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
  • To fully interact with the supply chain across the relevant sites
  • To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'

Optical Customer Service Advisor – Requirements

  • Previous experience of working as an Optical Assistant
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills

Optical Customer Service Advisor – Package

  • Working 37.5 hours a week
  • Monday to Friday 9am to 5pm
  • Salary between £20,000 to £23,000 DOE

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV to or alternatively call 0114 238 1726.

You can now message us via our company WhatsApp - 07933115681
Feel free to get in contact about any roles/recruitment needs.

Contact: Rebecca Wood
Telephone: 0114 238 1726