Professional Services Associate – Optical Software – Canada

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  • • Support optical customers with software setup, training and ongoing use
  • • Deliver remote and on-site training to improve adoption and performance
  • • Use your optical practice experience to support real-world workflows
  • • Canada-based role with $55–75k salary, hybrid working and international travel

Professional Services Associate – Optical Software – Canada

Zest Optical is working in partnership with a leading global optical software provider to recruit a Professional Services Associate to support customers across Canada. The preferred candidate location will be Vancouver but our client is open to remote working arrangements within Canada

This is a fantastic opportunity for someone with experience working in an optical practice (or similar healthcare environment) to transition into a software-focused role, combining training, support and customer success.

The Role

  • Support customers across the full lifecycle, from installation and setup through to training and ongoing support
  • Deliver engaging training sessions both remotely and on-site, tailored to different customer needs
  • Help customers embed software into day-to-day practice operations, improving efficiency and performance
  • Act as a trusted advisor, supporting adoption and long-term success
  • Create and maintain training materials and support documentation

Requirements

  • 2–5 years’ experience within an optical practice or similar healthcare setting
  • Familiarity with practice management software (PMS, EHR or POS systems)
  • Strong communication skills and a customer-focused approach
  • Confident using and troubleshooting Windows-based systems
  • Full driving licence and ability to travel internationally

Salary & Benefits

  • Salary circa $55,000 – $75,000 (CAD) depending on experience
  • Clear progression opportunities within a global organisation
  • Hybrid/remote working options (Vancouver-based candidates in office 3 days per week)
  • International travel across North America, US and Europe
  • Supportive team environment with ongoing training and development

If you’re looking to join a forward-thinking organisation and develop your career in a training and customer-focused role, apply now for a confidential discussion.