Optical Customer Service Manager - Lancaster - Mon to Fri - Up to 40K

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  • Office Based Role
  • Monday to Friday
  • 9am to 5pm
  • 35-40K
  • Manage a Team of 5 People

Opticians vacancies and Optical Customer Service Manager jobs based in Lancaster. Zest Optical recruitment are working with a leading Optical lab in the Lancaster area to recruit a full time Customer Service Manager.

A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Manager.

They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting

Optical Customer Service Manager – Role

  • Head office based, leading the Customer Service team
  • Lead a team of 5 people
  • Accountable for delivering a team mind-set of a customer centric approach, a desire to continually enhance the customer experience and to add value.
  • Accountable for delivering a culture of high employee engagement, continuous learning and continuous improvement.
  • Identify training needs within the team and ensure that all team members are suitably trained by using relevant coaching, mentoring and training techniques.
  • Prepare, conduct and manage induction program for new starters – regularly reviewing performance and development and communicating decisions in a professional, timely and appropriate manner.
  • Responsible for managing sickness absence, disciplinary, grievance and performance management of team members
  • Accountable for the customer experience within customer care.
  • Own the delivery of KPIs - track KPIs and ensure successful delivery.
  • Proactively understand data (including KPIs) to form insights, taking ownership to drive action and continuously enhance the customer experience.
  • Be a senior representative of customer care, working collaboratively across the business to drive improvements to the customer experience.
  • Manage complaints; ensuring that all issues are resolved quickly and efficiently; minimising any impact to the customer experience and providing effective resolutions for both customers and the business.

Optical Customer Service Manager - Requirements

  • Experienced Opticians Practice Manager or Dispensing Optician
  • Strong leadership and management skills
  • Ability to problem solve
  • Excellent understanding of customer service
  • Ability to track and understand KPI’s
  • Training experience

Optical Customer Service Manager – Benefits

  • Base salary between £35,000 to £40,000
  • Monday to Friday – 9am to 5pm or 8am to 4pm
  • 20 days holiday plus bank holidays
  • Become part of the Employee Ownership team after 6 months

To avoid missing out on the opportunity please follow the ‘Apply Now’ link and we will be touch as soon as possible.