Optical Customer Service Advisor - Central Birmingham

Optical Customer Service Advisor Birmingham, West MidlandsReference: ZOP1914a
  • Lens Manufacturer
  • Office Based
  • 1 in 4 Sats
  • 9am to 5pm and 10am to 6pm - Bi Weekly
  • 18.5K to 20K
  • 6 Month FTC Initially

6 month fixed term contract.

A full time Optical Customer Service Advisor  is required to work for a lens manufacturer based in Central Birmingham within their customer service department.  The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

  • Taking full ownership of customers’ queries through to resolution; ensuring each customer has a ‘world class’ experience. (Customer contact includes inbound calls, live chats, online queries, emails and outbound calls etc)
  • Ensure first contact resolution wherever possible
  • Developing a professional rapport with the customer, identifying and addressing customers’ needs and advising them on products and services accordingly
  • Be a representative of the brand; promoting its products
  • Constantly looking for ways to delight our customers
  • Building long term relationships with customers
  • Achieve KPIs and provide timely and effective responses to customers
  • Working collaboratively across the business to ensure resolution of customer queries
  • Taking an active role in customer promotions
  • Effectively use digital solutions required to deliver a ‘world class’ customer experience. These tools will include Salesforce and Customer Care helpdesk
  • Providing optimum levels of customer service by answering enquiries accurately (e.g., regarding pricing, product availability, lead times etc)
  • Managing customer’s expectations around expected query resolution and delivery times
  • Updating systems to ensure up-to-date information
  • Being compliant and adhering to all industry regulations

Optical Customer Service Advisor – Requirements

  • Previous experience of working as an Optical Assistant or Glazing Technician
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills

Optical Customer Service Advisor – Package

  • Working 37.5 hours a week
  • Monday to Friday - Bi weekly - 9am to 5pm or 10am to 6pm - 1 in 4 Sats
  • This will initially be a 6 month fixed term contract
  • Salary is between £18,500 to £20,250
  • Bonus scheme
  • Free parking

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.

Contact: Rebecca Wood
Email: rebecca.wood@zestoptical.com
Telephone: 0114 238 1726