Optical Customer Service Advisor - Belfast - Monday to Friday

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  • Leading Lens Manufacturer
  • Office Based Role
  • Focus on Customer Service
  • Up to 23K DOE Plus Bonus
  • 9am to 5pm

Optical Assistant vacancies and Optical Advisor jobs based in Belfast, Northern Ireland.

A full time Optical Customer Service Advisor is required to work for a leading lens manufacturer based in Belfast, Northern Ireland within their customer service department.  The company provides Optical lenses/glazing services to Opticians all across Ireland.

Optical Customer Service Advisor - Role

  • Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.  Deliver Customer call backs to agreed timeline  Log all calls received or made
  • Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
  • Expedite urgent orders
  • Resolve technical issues using help desk function if necessary
  • Contract account managers with any account related issues
  • To build long term relationships with our customer & to build rapport on every customer touch point
  • Any other departmental function as directed by the Site Manager
  • Liaise with other departments

Optical Customer Service Advisor – Requirements

  • Previous experience of working as an Optical Assistant or Glazing Technician
  • Excellent customer service skills
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking

Optical Customer Service Advisor – Package

  • Monday to Friday from 9am to 5pm
  • Salary 21.5 to 23K DOE
  • Remote Working may be possible on bank holidays
  • Company pension up to 5% matching
  • EAP
  • Life Assurance
  • Quarterly Bonus
  • 33 Days Holiday Including Bank Hols

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.

You can now message us via our company WhatsApp - 07933115681
Feel free to get in contact about any roles/recruitment needs.