Optical Assistant - Bury - Head Office Role - Luxury Online Eyewear Retailer
Optical Assistant Job – Bury, Greater Manchester
Location: Bury, Greater Manchester
Salary: £25,000 – £26,000 DOE
Hours: 37.5 hours per week | Tuesday to Saturday
Days Off: Sunday and Monday
Please note: Previous experience working as an Optical Assistant is essential. Applications without optical experience will not be considered.
About the Opportunity
We are working with a leading independent online eyewear retailer to recruit an experienced Optical Assistant for its head office team near Bury, Greater Manchester.
This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment.
With over 20 years of experience and more than 26,000 five-star Trustpilot reviews, the business combines optical expertise with some of the world’s leading eyewear brands to provide an excellent online customer experience.
The Role
As an Optical Assistant, you will join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare.
Rather than working on the shop floor, you will support customers from the company’s modern head office via email, live chat and telephone.
Your responsibilities will include:
• Providing advice on prescription lenses, frames and sunglasses
• Supporting customers with frame and lens selection
• Responding to customer enquiries via email, live chat and telephone
• Assisting with orders, amendments, tracking and aftercare
• Resolving customer queries and concerns efficiently
• Managing and recording customer interactions accurately
• Working closely with the customer service and optical laboratory teams
Working Pattern
This is a permanent position working 37.5 hours per week across five days:
• Sunday: Day off
• Monday: Day off
• Tuesday: 9am – 5pm
• Wednesday: 9am – 5pm
• Thursday: 8.30am – 5pm
• Friday: 8.30am – 5pm
• Saturday: 8.30am – 3.30pm
Saturday working is an essential part of the role. The successful candidate will benefit from having two consecutive days off every Sunday and Monday.
About You
We are looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a busy, customer-focused environment.
You will ideally have:
• Previous Optical Assistant experience
• Knowledge of prescription lenses, frames and optical terminology
• Strong communication and customer service skills
• Confidence communicating with customers by telephone, email and live chat
• Good attention to detail and organisational skills
• The ability to manage multiple enquiries accurately
• Availability to work the full Tuesday-to-Saturday pattern
What’s on Offer
• £25,000 – £26,000 depending on experience
• Permanent, full-time position
• 37.5 hours per week
• Sunday and Monday off
• 26 days’ annual leave plus Bank Holidays
• Staff discount
• Pension scheme
• Modern head office environment
• Onsite optical glazing laboratory and fulfilment centre
• Opportunity to develop your optical knowledge within a different area of the industry
How to Apply
If you are an experienced Optical Assistant looking for a different opportunity away from the traditional practice environment, apply now by submitting your CV or contact us directly for a confidential discussion about the role.
To apply, please click the Apply Now link or get in touch via WhatsApp for more information.
Contact: Kieran Lindley
Email: kieran.lindley@zestoptical.com
Telephone: 0114 287 0353
