Customer Service Assistant Jobs – Optical | Remote UK
Customer Service Assistant Jobs – Optical | Remote UK
Full Time | Monday to Friday
Salary £25,000 to £27,000
9:00am to 5:30pm (30-minute lunch)
Remote Working | Immediate Start
Zest Optical are currently supporting a growing domiciliary optical provider to recruit a Customer Service Assistant for a fully remote position.
Screening Note
Applicants must have previous experience working within the optical industry and the right to work in the UK. No visa sponsorship is available.
The Role
This is a key position within a growing healthcare service delivering optical care to care homes and sheltered housing across the UK. The team supports patients who are unable to access high street practices, making this a rewarding and patient-focused environment.
As a Customer Service Assistant, you will act as the central point of contact for care homes, patients’ families, and the clinical team. You will manage appointments, handle enquiries, and ensure a smooth and professional patient journey from start to finish.
This is a fully remote role, with equipment provided, offering a structured Monday to Friday working pattern.
Key Responsibilities
- Manage incoming calls and emails in a professional and timely manner
- Book and coordinate appointments with care homes and patients
- Liaise with Optometrists, Dispensing staff, and care home teams
- Handle queries relating to appointments, spectacles, and services
- Maintain accurate records and update internal systems
- Support general administration and day-to-day coordination
- Deliver a high level of customer care with a patient-first approach
Requirements
- Previous experience within optics is essential
- Strong communication and customer service skills
- Organised with good attention to detail
- Comfortable working independently in a remote environment
- Confident using IT systems, booking platforms, and email
- Professional, empathetic, and reliable approach
Package
- Salary between £25,000 and £27,000
- Monday to Friday working, no weekends
- Fully remote position with laptop and headset provided
- Supportive team environment
- Opportunity to work within a growing healthcare service
- Immediate start available
To apply for this Customer Service Assistant Job or for more information, please contact Zest Optical.
Send us a message on Whatsapp
Contact: Rebecca Wood
Email: rebecca.wood@zestoptical.com
Telephone: 0114 238 1726
