Optical Customer Support Associate - Practice Management Software - East of Glasgow

Customer Support AssociateGlasgow (Scotland)Reference: 3527 1
  • Leading provider of Optical Practice Management Software
  • 2+ years working in practice/ retail optics
  • Salary up to £23k plus additional benefits
  • Monday - Friday office based role

Customer Support Associate job East of Glasgow.  Zest Optical are currently looking to recruit a Customer Support Associate for a leading provider of Optical Practice Management Software.   

The Customer Support Associate will support independent opticians when they need help using the system and guide them in the right direction. Most of the job is working with customers over the phone but also via  video calls and screen sharing with Zoom where appropriate. This position will be office based, East of Glasgow.

Customer Support Associate – Role

  • Answer customer support calls and use screen sharing to resolve queries
  • Respond to enquiries by email and chat 
  • Actively listen and identify sentiment or unspoken needs 
  • Pro-actively manage your workload to deliver the best customer experience
  • Handover complicated and time-consuming tasks and retain ownership
  • Meet objectives across your individual and team SLAs
  • Dealing with varying levels of stakeholders
  • Investigate and replicate customer issues
  • Record/ log customer enquiries accurately and timely

Customer Support Associate – Requirements

  • 2+ years working in practice/ retail optics
  • Excellent listening, problem solving and investigation skills
  • Exceptional communication and literacy skills, great attention to detail

Customer Support Associate – Salary

  • Base salary up to £23,000
  • Range of additional benefits

To avoid missing out on this opportunity, please contact Alex Grimes on alex.grimes@zestbusinessgroup.com

Contact: Alex Grimes
Email: alex.grimes@zestbusinessgroup.com
Telephone: 0114 238 1727