Optical Customer Service Advisor - Milton Keynes - Lenses

Optometry, Optical Assistant vacancies and Optical Customer Service jobs in Milton Keynes. Zest Optical recruitment are seeking to recruit an Optical Customer Services Advisor on behalf of a leading Optical organisation.

A full time Optical Customer Service Advisor is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

Optical Customer Service Advisor - The Role

• Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, optical lens product availability, lead times etc)
• Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs and provide a unique customer experience
• Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on an internal system
• Taking a pro-active customer calling approach ensuring our customers are kept up to date at all times
• Recommending and selling product upgrades and promotions to customers by telephone
• Taking an active role in departmental promotions and incentives

Requirements

• Basic practical knowledge of optics (essential)
• Relevant and demonstrable experience in a Customer Service environment.
• Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
• Ability to process customer demands accurately, in a timely manner.
• Ability to present documents professionally and accurately.

Key Benefits

• Salary up to £23,000
• Bonus scheme - 2-3K
• 20 days holiday rising to 25 with service
• Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
• Bi weekly rota
• Week 1. 08.30 - 17:00 hrs
• Week 2. 09:30 - 18.00 hrs
• Excellent training and progression opportunities.

To apply for this role please send a copy of your CV to Rebecca.wood@zestoptical.com or alternatively call 0114 238 1726.

Contact: Rebecca Wood
Email: rebecca.wood@zestoptical.com
Telephone: 0114 238 1726