Optical Customer Service Advisor - Milton Keynes - Lenses

Customer Service AdvisorMilton Keynes, BuckinghamshireReference: 1941a

Office based
Monday to Friday (1 in 3 Sat mornings)
Offers Variety
Progression Opportunities
Up to 20K Plus Bonus (Around 2-3K)

Optometry, Optical Assistant vacancies and Optical Customer Service jobs in Milton Keynes. Zest Optical recruitment are seeking to recruit an Optical Customer Services Advisor on behalf of a leading Optical organisation.

A full time Optical Customer Service Advisor is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

Optical Customer Service Advisor - The Role

Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on Optifacts software
Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, product availability, lead times etc)
Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs (e.g. chasing an order through production and handling queries or complaints).
Managing customer’s expectations around expected query resolution and delivery times.
Recommending and selling product upgrades and promotions to customers by telephone
Taking an active role in departmental promotions and incentives
Achieving a high and professional level of customer service, through call management, call content and product knowledge.
Managing own time and productivity effectively.
Being a full and active member of the Customer Service department, including being a supportive team member.

Requirements

Experience of working within a manufacturing environment (desirable).
Basic practical knowledge of optics (essential)
Relevant and demonstrable experience in a Customer Service environment.
Experience of telephone selling (desirable)
Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
Ability to process customer demands accurately, in a timely manner.
Ability to present documents professionally and accurately.

Key Benefits