Optical Customer Service Advisor - Milton Keynes

Optometry, Optical Assistant vacancies and Optical Customer Service jobs in Milton Keynes. Zest Optical recruitment are seeking to recruit an Optical Customer Services Advisor on behalf of a leading Optical organisation.

A full time Customer Relations Co-Ordinator is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

The Role

• Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on Optifacts software
• Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, product availability, lead times etc)
• Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs (e.g. chasing an order through production and handling queries or complaints).
• Managing customer’s expectations around expected query resolution and delivery times.
• Recommending and selling product upgrades and promotions to customers by telephone
• Taking an active role in departmental promotions and incentives
• Achieving a high and professional level of customer service, through call management, call content and product knowledge.
• Managing own time and productivity effectively.
• Being a full and active member of the Customer Service department, including being a supportive team member.

Requirements

• Experience of working within a manufacturing environment (desirable).
• Basic practical knowledge of optics (essential)
• Relevant and demonstrable experience in a Customer Service environment.
• Experience of telephone selling (desirable)
• Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
• Ability to process customer demands accurately, in a timely manner.
• Ability to present documents professionally and accurately.

Key Benefits

• Competative salary depending on experience
• 20 days holiday rising to 25 with service
• Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
• Bi weekly rota
• Week 1. 08.30 - 17:00 hrs
• Week 2. 09:30 - 18.00 hrs
• Excellent training and progression opportunities.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.

Contact: Rebecca Wood
Email: rebecca.wood@zestoptical.com
Telephone: 0114 238 1726