Optical Customer Service Advisor - Milton Keynes - Lenses

Customer Service AdvisorMilton Keynes, BuckinghamshireReference: 1941a
  • Office based
  • Monday to Friday (1 in 3 Sat mornings)
  • Offers Variety
  • Progression Opportunities
  • Up to 20K Plus Bonus (Around 2-3K)

Optometry, Optical Assistant vacancies and Optical Customer Service jobs in Milton Keynes. Zest Optical recruitment are seeking to recruit an Optical Customer Services Advisor on behalf of a leading Optical organisation.

A full time Optical Customer Service Advisor is required to work for a premium Optical organisation based in Milton Keynes. This company is well known for supplying high quality ophthalmic lenses into independent Opticians across the UK.

Optical Customer Service Advisor - The Role

  • Receiving orders from customers by telephone, fax or post and processing orders promptly and accurately on Optifacts software
  • Providing optimum levels of customer service by answering enquiries accurately (e.g. regarding pricing, product availability, lead times etc)
  • Listening and developing a professional rapport with the customer so as to take all the necessary action to meet customer needs (e.g. chasing an order through production and handling queries or complaints).
  • Managing customer’s expectations around expected query resolution and delivery times.
  • Recommending and selling product upgrades and promotions to customers by telephone
  • Taking an active role in departmental promotions and incentives
  • Achieving a high and professional level of customer service, through call management, call content and product knowledge.
  • Managing own time and productivity effectively.
  • Being a full and active member of the Customer Service department, including being a supportive team member.


  • Experience of working within a manufacturing environment (desirable).
  • Basic practical knowledge of optics (essential)
  • Relevant and demonstrable experience in a Customer Service environment.
  • Experience of telephone selling (desirable)
  • Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product / customer databases.
  • Ability to process customer demands accurately, in a timely manner.
  • Ability to present documents professionally and accurately.

Key Benefits

  • Salary up to £20,000
  • Bonus scheme - 2-3K
  • 20 days holiday rising to 25 with service
  • Working Monday to Friday with 1 in 3 Saturday mornings (Paid as overtime)
  • Bi weekly rota
  • Week 1. 08.30 - 17:00 hrs
  • Week 2. 09:30 - 18.00 hrs
  • Excellent training and progression opportunities.

To apply for this role please send a copy of your CV or alternatively call 0114 238 1726.

Contact: Rebecca Wood
Email: rebecca.wood@zestoptical.com
Telephone: 0114 238 1726